Homeshore vs. Offshore Webinar Replay

The Changing Landscape of Customer Service

North American companies are bringing their offshore call centers back onshore. According to Ovum, this trend has no intention of slowing down. Over the next five years, offshore outsourcing of North American calls is expected to only grow 5% annually, while the leading players in the @home market are growing in excess of 50%.

In this webinar replay, Ovum's Lead Analyst of BPO & Contact Center Outsourcing Peter Ryan and Alpine Access VP of Strategy & Corporate Development Chad Lyne discuss this growing trend and the benefits companies are realizing with a home-based onshore workforce. 

Fill out the form to the right to view this 30 minute webinar replay.